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Menorca Villa Holidays - Customer Booking Terms & Conditions

 

Covid restrictions

During the COVID pandemic we have been happy to refund or carry guests deposits forward to any future bookings.  As you the customer are aware our deposits are (in normal circumstances) non refundable but during these difficult times we have been happy to refund/carry forward.

We are sorry to say that we are no longer in a position to carry deposits forward if our customers choose not to travel.  Deposits can now only be carried forward if flights are cancelled due to government guide lines.

I am sure you, our customer, will understand this.  We are a small company and moving bookings forward not only entails a lot of work in logistics it also generates a lack of earnings from the present booking.  Saying that each case will be heard on its individual circumstances.

Contract
Please remember, you are entering into a binding contract governed by the terms and conditions laid out below. The contract of hire is made between MVH Ltd and the Client and relates to the accommodation only listed on the Booking Confirmation Letter for the time period stated. Please note MVH is not the principal in the contract and only acts as booking and advertising service for the Owner/Property Manager.  The first named person on the booking agrees on behalf of all persons travelling to these terms and conditions.
 

Definitions
The Owner The legal owner of the property.
The Property Manager The contracting agent with the Owner and and/or responsible for care and maintenance of the property locally.
Menorca Villa Holidays Ltd (also known as MVH)
The Client. The person (s) occupying the property (also known as the Holidaymaker)
 

Your accommodation
The contract of hire is made on the understanding that the Property and its facilities as described by the Owner/Property Manager in the booking confirmation will be available on the holiday dates that are booked.
This is reserved exclusively for the agreed number of travellers and no other persons are permitted to stay at the accommodation nor can you arrange for visitors to the property for the purpose of events like parties, celebrations or other large gatherings unless this has been agreed with us in writing and appropriate payments made (if applicable). Additional guests will be asked to vacate by resort staff, property managers or other person in authority. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted on your holiday booking confirmation.
 

Occupying/vacating your property
When making your travel arrangements, please take the occupation and vacation times into consideration.
The majority of our properties can be occupied from 3pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 10am on the day of your departure.
On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning is required, this may be deducted from any Security deposit paid.
 

Accommodation services
Pre-arrival cleaning, water, electricity and gas consumption are included within the property's rental cost unless otherwise stated within the accommodation description. Unfortunately, many resorts can suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition, you may find that the electricity may trip if too many appliances are used at the same time. We ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control. Bed linen, hand and bath towels are provided, clients must bring pool/beach towels with them. As a general rule, bed linen is changed mid holiday on a 2 week stay and towels at least once.

Please note the property manager has access to the property throughout your stay to make general maintenance repairs, pool cleaning and gardening services.
 

Payments
A confirmation of the booking will be sent via email to the client and until this is received the booking is not confirmed and no contract exists between the MVH and the Client. A deposit is then due by the Client of 25% of the total holiday balance and this is non-refundable. Payment of the balance of the total holiday cost is required 6 weeks prior to the start of the holiday. Where full payment has not been received by that date, the booking may be cancelled at MVH discretion. Full payment for the holiday is required at the time of booking when this is within 6 weeks of the start of the holiday. Payment can be made by BACS bank transfer adn you will be provided with account details at the time of booking.
 

Additional costs
Where any local taxes or charges are payable it is the responsibility of the Client to ensure these are paid, either locally or before departure. MVH will advise on the method of payment of local taxes.  
 

Holidaymaker's responsibilities
The Client is responsible for paying the total price of the holiday and all extras as shown on the final invoice issued by MVH.  The Holidaymaker is expected to take all reasonable care of the property and its furniture, fittings & equipment.
They undertake to leave the property and its furniture, fittings, equipment and utensils clean and tidy at the end of the holiday and to advise the Property Manager/MVH, and pay for, any damage or breakages (fair wear and tear excluded), or loss of owner’s property.The Holidaymaker agrees not to cause any annoyance or disturbance whilst at the property. The Holidaymaker will allow MVH, the Owner or Property Manager access to the property at any reasonable time during the period of the holiday.
The Holidaymaker is responsible at all times for all luggage and personal belongings, vehicles and their contents and neither MVH, the Owner/Property Manager, cannot accept any liability for the loss or damage.
 

Holiday Cancellation
It is a condition of this booking that the client is fully covered by holiday travel insurance, which provides cancellation cover to the value of the booking.

 

If you cancel your booking with us
Once your holiday has been confirmed, to cancel the entire booking with us, the person making the booking must either; write or email us. Our contact details are stated on your booking confirmation or email info@menorcavillaholidays.co.uk. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses we have incurred from the moment you make the booking.

The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the villa and/or services at the original price. Our cancellation charges therefore increase as the departure date approaches, and you must pay us the sums up to the maximum shown below.  If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges from your insurer. Claims must be made directly to the insurance company concerned. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only. Remaining passengers in the group must pay any increased costs for the holiday, including the full accommodation cost and other holiday components.

For all resorts and villas, the following cancellation charges apply:

  • Date on which written notice of cancellation is received by us:-

    • More than 6 weeks prior to departure - loss of deposit

    • More than 3 weeks prior to departure 60% of the cost of your holiday

    • Less than 3 weeks prior to departure 100% of the cost of your holiday

Holiday alterations.  No alterations to the dates or duration of the booking is permitted without the prior agreement of MVH.

 

 

Property details
MVH has taken every care to ensure the accuracy of the property descriptions, which are provided by the Owner/Property Manager.   All literature/website information is provided in good faith. MVH will notify the Client of any changes, as they become known.  
In the unlikely event that the Property or its facilities become unavailable as a result of matters beyond MVH control, MVH will make every effort to offer the Client suitable alternative accommodation with a price adjustment where necessary. If this is not available or acceptable to the Client, this will entitle the Client to a full refund of all monies paid for the accommodation and the booking will be cancelled. The Client by accepting an alternative or a refund of monies paid will not, as a result, have any further claim against MVHor the Owner/Property Manager.
 

Circumstances that may affect the booking
Neither the Owner/Property Manager, nor MVH shall be liable in circumstances amounting to force majeure, or liable for inconvenience, annoyance nuisance or other local disturbance beyond their control.  

Force Majeure
Very rarely, MVH may be forced by force majeure to change or terminate your arrangements. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside MVH or the Owner/Property Managers control.  Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
 

Problems during your stay
If there are any problems during your stay, the Client must follow the following procedure.
A.  Contact should be made immediately by the Client to the local Property Manager by telephone or in person, using the contact details provided by MVH and/or the Property Manager, so that the problem can be reasonably resolved.
B.  The Client must allow sufficient time for the problem to be reasonably resolved, and please note that this can take a little longer in foreign countries.

C.  If you are not satisfied with the service from the property manager you can contact us direct on 0034 699 934375 or 0034 649 801516.  Please do not leave the island without reporting any issues so we have the chance to rectify them.
 

Complaint procedures
Any complaints unresolved should be notified in writing by the Client to MVH within Seven Days of return from the holiday. MVH cannot entertain a claim arising out of the complaint unless the above procedure is followed.
 

Jurisdiction/ Liability
This contract is limited to the rental value of the accommodation only.